I'm a tenant and a complaint has been made against me

If you are the subject of any complaint, we will:

• speak with you within 10 working days of the complaint being made*
• inform you of any allegations against you and listen to your response
• should we uphold the complaint, give you the opportunity, to rectify your behaviour and get support*
• discuss options such as an Acceptable Behaviour Contract, mediation or other options, before taking legal action
• write to you and give notice of any legal action we will take, with reasons
• advise you of the likely outcome if the case is proven

*except where there is violence or the threat of violence involved, in which case we will consider taking immediate legal action without notice.